Refund policy

Refund policy

Orbit Mail is sold by ANT KEYS LLC for a one-time payment. There is no subscription and nothing renews, so the only charge is the one you make at checkout.

14-day refund

If Orbit Mail does not work for you, ask for a refund within 14 days of purchase and we will refund that purchase in full. Seats you add later can be refunded the same way within 14 days of buying them.

Billing errors

If you were charged twice or charged the wrong amount, we refund the difference in full at any time.

After 14 days

Purchases are not refundable after 14 days, except where the law requires otherwise or where Orbit Mail has not been available to you for more than 72 consecutive hours because of a fault on our side.

How to ask

Send a request through our contact page with the email address you checked out with. A refunded purchase ends access to the seats it paid for. Refunds go back to the original payment method; your bank may take 5–10 business days to show them.